Returns and refunds policy
Information general
Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, the item must be unused and in the same condition as when you received it. It must also be in its original packaging.
There are several types of products that cannot be returned. Perishable goods, such as food, flowers, newspapers, or magazines, cannot be returned. We also do not accept intimate or sanitary products, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we need a receipt or proof of purchase.
Do not send your purchase back to the manufacturer.
There are certain situations in which only partial refunds are granted:
- Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Returns
Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, the refund will be processed and a credit will automatically be applied to your credit card or original payment method within a specified number of days.
Delayed or unreceived refunds
If you haven’t received your refund yet, please check your bank account again first.
Next, contact your credit card issuer.
Next, contact your bank. It often takes some time for the refund to be processed.
If you have done all of this and still haven’t received your refund, please contact us at info@motoriza24h.com.
Items on sale
Only regular-priced items are eligible for refunds. Sale items are non-refundable.
Changes
We only exchange items if they are defective or damaged. If you need to exchange it for the same item, please email us at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift at the time of purchase, or if the gift giver shipped the order to themselves to give to you later, we’ll send a refund to the gift giver and they’ll be notified of your return.
Return shipping
To return your product, you must mail it to {dirección física}.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for the exchanged product to arrive may vary.
If you are returning more expensive items, you can use a tracked shipping service or purchase shipping insurance. We do not guarantee that we will receive the returned item.
Do you need help?
Contact us at info@motoriza24h.com if you have any questions related to refunds and returns.